Contact Us

Non-Emergency Assistance

  • Support by email: To submit a written question to the service center, please send an email to the following address: UK.ACS@gdit-gss.com . Emails are answered in the order that they are received.

  • Support by phone: To speak with someone, please use one of the following numbers:

LOCATION

NON-EMERGENCY ASSISTANCE

Hours of operations: Monday through Friday from 9:00 to 17:00 Local time (Except during local and U.S. holidays)

Please note that service center agents can only provide information that is included on this website. Agents will not be able to assist visa applicants.

Local numbers

Belfast: +44 28 9568 0208

London: +44 20 3608 6998

U.S. number

+1 703 543 9334

EMERGENCY ASSISTANCE

  • Arrest of a U.S Citizen
  • Death of a U.S. Citizen
  • International Parental Child Abduction
  • Victims of Crime

To contact the Embassy directly regarding an emergency visit: https://uk.usembassy.gov/acs-navigator.