Contact Us

Non-Emergency Assistance

  • Support by email: To submit a written question to the service center, please send an email to the following address: . Emails are answered in the order that they are received.

  • Support by phone: To speak with someone, please use one of the following numbers:



Hours of operations: Monday through Friday from 9:00 to 17:00 Local time (Except during local and U.S. holidays)

Please note that service center agents can only provide information that is included on this website. Agents will not be able to assist visa applicants.


GTT callers dial:

Digicel callers dial:
0011 800 759 6504

Callers in the United States

+1 703 988 5765



  • Arrest of a U.S Citizen
  • Death of a U.S. Citizen
  • International Parental Child Abduction
  • Victims of Crime
  • Call the location nearest to you.

    Please note that if your call is not related to an emergency, you will be asked to hang up and call the Non-Emergency service.


During Business Hours (7:30 am - 4:00 pm):
592 225 4900 Ext 4222

After working hours:
592 225 4126

From the United States

011 592 225 4126