Contact Us

Non-Emergency Assistance

  • Support by email: To submit a written question to the service center, please send an email to the following address: Kazakhstan.ACS@gdit-gss.com . Emails are answered in the order that they are received.

  • Support by phone: To speak with someone, please use one of the following numbers:

LOCATION

NON-EMERGENCY ASSISTANCE

Hours of operations: Monday through Friday from 9:00 to 17:00 Local time (Except during local and U.S. holidays)

Please note that service center agents can only provide information that is included on this website. Agents will not be able to assist visa applicants.

Toll-Free Number

880 0 080 8314

Callers in the United States

+1 703 249 4662

LOCATION

EMERGENCY ASSISTANCE

  • Arrest of a U.S Citizen
  • Death of a U.S. Citizen
  • International Parental Child Abduction
  • Victims of Crime

    • Call the location nearest to you.

    Please note that if your call is not related to an emergency, you will be asked to hang up and call the Non-Emergency service.

U.S. Embassy in Astana

During regular business hours (Monday-Friday 8:00AM to 4:30PM):
From inside Kazakhstan: (+7-7172) 70-21-00
From the United States: 011-7-717-270-21-00

Outside of business hours:
From inside Kazakhstan: (+7-7172) 70-22-00
From the United States: 011-7172 70-22-00

U.S. Consulate General in Almaty

During regular business hours (Monday-Friday 8:00AM to 4:30PM):
From inside Kazakhstan: +7(727)250-4802
From the United States: 011-7-727-250-4802

Outside of business hours:
From inside Kazakhstan: +7(727)250-4802
From the United States: 011-7-727-250-4802