Contact Us

Non-Emergency Assistance

  • Support by email: To submit a written question to the service center, please send an email to the following address: Mexico.ACS@gdit-gss.com . Emails are answered in the order that they are received.

  • Support by phone: To speak with someone, please use one of the following numbers:

LOCATION

NON-EMERGENCY ASSISTANCE

Hours of operations: Monday through Friday from 9:00 to 17:00 Local time (Except during local and U.S. holidays)

Please note that service center agents can only provide information that is included on this website. Agents will not be able to assist visa applicants.

Aguascalientes

+52 449 175 3345

Celaya

+52 461 196 1037

Ciudad Juarez

+52 656 344 3003

Guadalajara

+52 334 170 8599

Guadalajara

+52 338 526 1444

Hermosillo

+52 662 312 4039

Huejotzingo

+52 222 582 1527

Irapuato

+52 462 962 2035

Leon

+52 477 299 5269

Matamoros

+52 899 171 4632

Matamoros

+52 868 206 1011

Merida

+52 999 316 7010

Mexicali

+52 686 220 6225

Mexico City

+52 554 163 8422

Mexico City

+52 558 526 3111

Monterrey

+52 814 770 2470

Monterrey

+52 818 526 2111

Nogales

+52 631 690 7217

Nuevo Laredo

+52 867 962 1787

Nuevo Laredo

+52 899 171 4633

Puebla

+52 222 582 1128

Queretaro

+52 442 388 5806

Reynosa

+52 899 171 4612

Saltillo

+52 844 230 4992

San Luis Potosi

+52 444 212 9961

San Martin Texmelucan De Labastida

+52 222 582 1178

Tijuana

+52 664 231 7808

Toluca

+52 722 507 3212

Callers in the United States

+1 703 249 4628

LOCATION

EMERGENCY ASSISTANCE

  • Arrest of a U.S Citizen
  • Death of a U.S. Citizen
  • International Parental Child Abduction
  • Victims of Crime
  • Call the location nearest to you.

    Please note that if your call is not related to an emergency, you will be asked to hang up and call the Non-Emergency service.

From Mexico

(55) 8526 2561

From the United States

1 844 528 6611