Non-Emergency Assistance
Support by email: To submit a written question to the service center, please send an email to the following address: Mexico.ACS@gdit-gss.com . Emails are answered in the order that they are received.
Support by phone: To speak with someone, please use one of the following numbers:
| LOCATION | NON-EMERGENCY ASSISTANCE Hours of operations: Monday through Friday from 9:00 to 17:00 Local time (Except during local and U.S. holidays) Please note that service center agents can only provide information that is included on this website. Agents will not be able to assist visa applicants. |
Aguascalientes | +52 449 175 3345 |
Celaya | +52 461 196 1037 |
Ciudad Juarez | +52 656 344 3003 |
Guadalajara | +52 334 170 8599 |
Guadalajara | +52 338 526 1444 |
Hermosillo | +52 662 312 4039 |
Huejotzingo | +52 222 582 1527 |
Irapuato | +52 462 962 2035 |
Leon | +52 477 299 5269 |
Matamoros | +52 899 171 4632 |
Matamoros | +52 868 206 1011 |
Merida | +52 999 316 7010 |
Mexicali | +52 686 220 6225 |
Mexico City | +52 554 163 8422 |
Mexico City | +52 558 526 3111 |
Monterrey | +52 814 770 2470 |
Monterrey | +52 818 526 2111 |
Nogales | +52 631 690 7217 |
Nuevo Laredo | +52 867 962 1787 |
Nuevo Laredo | +52 899 171 4633 |
Puebla | +52 222 582 1128 |
Queretaro | +52 442 388 5806 |
Reynosa | +52 899 171 4612 |
Saltillo | +52 844 230 4992 |
San Luis Potosi | +52 444 212 9961 |
San Martin Texmelucan De Labastida | +52 222 582 1178 |
Tijuana | +52 664 231 7808 |
Toluca | +52 722 507 3212 |
| Callers in the United States |
| LOCATION | EMERGENCY ASSISTANCE
Please note that if your call is not related to an emergency, you will be asked to hang up and call the Non-Emergency service. |
| From Mexico | |
| From the United States |