General Information for American Citizen Services
General information about visiting the Embassy for a U.S. Citizen Services appointment is available on the U.S. Embassy’s website: https://sv.usembassy.gov/services/
There is no telephone appointment booking service.
To make an appointment for a U.S. Citizen service in San Salvador visit: https://sv.usembassy.gov/passports/important-passport-information/#appt
There is no walk-in service for U.S. citizens who require a service related to passports, citizenship, birth registration or notarial services.
These services are by appointment only.
If you need to send money to a U.S. citizen outside the United States, you may check with the individual’s bank, credit card company, or with money transfer companies for information.
If the options above are not viable, the U.S. Department of State may be able to help transfer funds to a destitute U.S citizen overseas through our office in Washington, D.C. to a U.S. embassy or consulate abroad. The destitute U.S. citizen who is abroad should contact the nearest U.S. embassy or consulate to inquire about eligibility requirements and additional details.
For additional options and information visit: https://travel.state.gov/content/travel/en/international-travel/while-abroad/sending-money-abroad.html
The following items are prohibited inside the U.S. Embassy and we have no storage facilities for them, so please leave them at your home, your hotel, or in your vehicle:
- Backpacks, bags, luggage, or large purses (purses 12 x 10 x 6 in. and smaller will be permitted)
- Food and beverages
- Weapons, including mace or pepper spray
- Tools, including any sharp or bladed objects
- Any oils, aerosols or pump sprays, liquids, lotions and powders
- Any type of fire starter
- Helmets of any type
- Strollers will be determined on a case-by-case basis
- Electronic or recording equipment of any kind, including, but not limited to:
- Cameras
- Laptop computers
- Mobile phones
- MP3, CD, or cassette players
- Pagers
- Keyless remotes
This list is not all-inclusive. The U.S. Embassy reserves the right to deny entry of any items deemed suspicious.
For additional information visit: https://sv.usembassy.gov/passports/important-passport-information/#security
The Embassy is closed to the public on U.S. and Salvadoran public holidays.
A list of holiday closures is available on the Embassy’s website at: https://sv.usembassy.gov/events/
For more details regarding hours of operation and services provided at the U.S. Embassy in El Salvador visit: https://sv.usembassy.gov/contact/
There is no walk-in service for U.S. citizens who require a service related to passports, citizenship, or reports of birth abroad. Once you schedule your appointment you will receive additional information regarding the details of the appointment.
The Department of State provides safety and security information for every country of the world to help you assess for yourself the risks of travel. Please go to https://Travel.State.Gov , International Travel, Country Information to access the country information page for your destination.
Each country information page contains a Travel Advisory, Alerts, and other important details specific to that country that could affect you. Pay close attention to the entry and exit requirements, local laws and customs, health conditions, and other details to decide whether traveling to that country is right for you. You will also find the address and phone number of the nearest U.S. embassy or consulate. Take those with you in case of an emergency.
For information about the Embassy location visit: https://sv.usembassy.gov/
Additional information about reaching the Embassy, including a map, may be found there.
All visitors, including U.S. citizens, must be screened prior to entering the U.S. Embassy and are subject to inspection via walk-through metal detector and a hand-held metal detector. All personal items will undergo full inspection by use of x-ray and other detection equipment.
Applicants should arrive no more than 15 minutes in advance of their scheduled appointments for security screening.
For more details regarding security procedures, hours of operation, emergency contact numbers and other related information for the U.S. Embassy in El Salvador visit: https://sv.usembassy.gov/
Embassies and consulates are required by law to allow third parties to attend passport, Consular Report of Birth Abroad (CRBA), and other American Citizen Services appointments that take place on-site. This guidance does not apply to services provided off-site, such as arrest visits, welfare and whereabouts checks, or outreach events, and does not extend to any visa services.
Applicants may be physically accompanied by a third-party of their own choice at their own expense; this may include attorneys, interpreters/translators, family members, and/or caregivers. There are no restrictions on who may accompany an applicant to an appointment. However, applicants and third parties remain subject to all policies, security directives, and guidelines regarding admission to or conduct in an embassy or consulate, including but not limited to those regarding security, identification, screening, electronic devices, recording, and health. Attendance by an attorney and/or other third party at the appointment does not excuse the personal appearance of the applicant or the applicant’s parent/legal guardian as otherwise required.
All minor children must be accompanied by a parent or guardian.
Given space limitations in the consular section, no more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parents or guardians if the applicant is a minor).
For more details visit: https://sv.usembassy.gov/services/third-party-attendance-interviews/
Please arrive no more than 15 minutes in advance of your appointment to go through security.
All visitors, including U.S. citizens, must be screened prior to entering the U.S. Embassy and are subject to inspection via walk-through metal detector and a hand-held metal detector. All personal items will undergo full inspection by use of x-ray and other detection equipment.